What Our Clients Say
“We are so pleased to have Rand to cover all our insurance needs. While no one wants to have to need to tap into their insurance we all will have to from time to time and with Rand it is a pain-free experience. The customer service is five star and once you make the call, they do all the hard work and it gets taken care of! Rand feels like family...always looking out for us!”
“As a long-time commercial client of Rand Insurance, NC CARES has benefited greatly from the advice, quality of coverage, and personal touch that we have been privileged to enjoy for more than 2 decades. Additionally, Rand has stepped up as a tremendous community support, in sponsorship of our annual Kitchen and Home Tour. This type of corporate leadership allows NC CARES to continue its mission of providing quality programming to youth and families free-of-charge.”
“My organization’s relationship with Rand Insurance has provided us with peace of mind and security. Our knowledgeable representatives took the time to understand our operations, policies available to us through other vendors and worked with us to create a comprehensive solution to protect our assets and hedge against risk. They re-evaluate with us periodically to ensure that we receive the most competitive pricing and comprehensive coverage. I consider Rand Insurance an integral part of our team’s success.”
“We switched our business and personal insurance to Rand Insurance a year and a half ago. We have been extremely pleased with their service and personal attention. We feel like someone is actually looking out for our best interests and not just trying to sell insurance and then disappearing. We would highly recommend Rand Insurance. They have been amazing.”
“I have been a client of Rand Insurance for over 30 years and have been very pleased with the information I receive, the quality of the staff, and how they have met my ever-changing needs throughout the years. As a Chubb policyholder, I cannot say enough about how my claims have been handled. Knowing my agent and company will be there if I need them allows me to spend my time and energy on things I enjoy.”
“I began working with Sal Provenzano and Rand Insurance because he was referred by one of our trusted advisors, Val Kratzman of Business Finland. The strong recommendation began the business relationship, and Rand’s professional proactive service has kept us happy, satisfied clients. When we have an immediate need; a coverage question or a request for a certificate, we get an accurate response quickly. I wish all of our key commercial partners acted with the same level of engagement.”
“I have been a member of NANPA for several years and insured under their program with Chubb. As a traveling photographer, I awoke to what may be a common nightmare, theft of the majority of my camera equipment from my van. I immediately called Kristin, who promptly got the claim process started. Within a day or two I was contacted by an agent from Chubb for a statement. As soon as the police report was filed, I received a check. No fuss. I’m writing this to thank both Chubb, for handling my claim so painlessly, and Kristin, who is a pleasure to deal with. If you own expensive camera equipment, I wholeheartedly recommend NANPA’s insurance program.”
“I am a professional photographer located in the Midwest. When I first considered the need for photographic equipment insurance, I consulted with my fellow photographer colleagues. Without exception, knowing I was principally a nature photographer, they recommended Chubb/Rand Insurance through the North American Nature Photography Association (NANPA). Not only is the insurance quite comprehensive, but Chubb/Rand epitomize “Customer Service,” with the emphasis on both the customer and service. I have had occasion to file two claims since becoming a NANPA member and having this insurance. Both times, the service agent treated me fairly and the response was quick, with the claim being handled expediently with a fair settlement. This professional attitude is in keeping with what my friends and colleagues had told me about Chubb/Rand Insurance. I have no hesitation about recommending Chubb/Rand Insurance through NANPA for any photographer who does any amount of photography in the field. It is both comprehensive and affordable, and the customer service people are first-rate.”
“My husband has been a NANPA member for a number of years. We have prided ourselves on being prepared for most situations. His camera gear is insured with Rand Insurance/Chubb and he was able to get that with the association with the NANPA organization. As much as it’s nice to know we have insurance, we had hoped never use it. But this past week, we had to. While in Budapest, Hungry, his camera gear was stolen. With both of us in shock with what had just happened, we were at a loss. This happened around 10 PM on Monday May 14th. As he and his friend worked with our guide/translator to talk to the police, I had a thought: why don’t I call the insurance company to let them know what was going on and possibly start our insurance claim. With the time difference, I might not get anyone to talk to, but maybe I could leave a message. To my surprise the message that I got was a listing of names of who I could call to start an emergency claim. I was able to get a hold of a gentleman who lead us to Kristin. They started working on our claim right away.
On Tuesday May 15th, I left for the US, while my husband and his friend looked for new camera gear in Budapest. A photo trip is not a photo trip without a camera. When I landed in the US, I had a text from him that they had bought new gear. With new camera gear in his hands, our claim of just shy of $10,000 was in the hands of Rand Insurance. By Wednesday the 16th we received notification that our claim was approved and as they say, the check was in the mail. This week we received the check.
How amazing this group is. In less than a week they worked this claim and eased our mind that we had a way to pay for the new camera gear. This was a stressful time for us. I hope to never go thru this again, but it’s comforting to know that Rand Insurance/Chubb has the people to handle any situation, no matter what time or wherever you are at. I just wanted to share this story with you, so if someone asks why you have insurance for your camera gear and why they should go thru this group, this is the reason why. Thank you for taking the time to read my email. And thank you for working with such a professional group as Rand Insurance/Chubb to insure your members.”